Retail POS & Integrations · TrueSMB Services
Your POS System
Should Work
For Your Business.
We specialize in streamlining the technology stack for appliance, mattress, flooring, lighting, and furniture retailers — connecting your POS, reviews, warranties, and sales commission systems into one seamless operation.
100+
Retail Clients Served
3x
POS Platforms We Know
48hr
Integration Turnaround
A+
BBB Rating
Built for Retail Businesses That Sell Big-Ticket Items
If your sales involve high-value products, commissioned sales teams, manufacturer warranties, and repeat customer relationships — TrueSMB understands your world.
Appliance Retailers
Mattress Stores
Flooring Companies
Lighting Showrooms
Furniture Stores
We Know Your Platform Inside and Out
Most agencies don’t know what ARC is. We do. We’ve worked inside these systems and know exactly how to connect them to your marketing, reviews, and operations stack.
ARC
Retail POS · Appliance & Electronics
ARC is the industry-standard POS for independent appliance and electronics dealers. We connect ARC to your marketing funnel, review systems, and warranty workflows so every sale flows without manual data entry.
- Google review request automation from completed sales
- Warranty registration triggers linked to New Leaf & manufacturer programs
- Spiff & commission reporting connected to sales team dashboards
- Lead source tracking from ads through to closed ticket
EPASS
POS · Field Service & Retail
EPASS handles transactions and service workflows for retail and service-based businesses. We integrate EPASS with your customer-facing tools to close the loop between the sale and the follow-up.
- Post-sale review requests triggered automatically
- Service ticket follow-up sequences for repeat business
- Warranty upsell prompts tied to product categories
- Sales performance data piped to commission tracking
AltheaSuite
POS · Home Furnishings & Specialty Retail
AltheaSuite is purpose-built for home furnishings and specialty retailers. We extend its capabilities with integrations that drive reviews, automate warranty follow-ups, and give your sales floor real-time commission visibility.
- Automated post-delivery review outreach campaigns
- New Leaf warranty enrollment tied to AltheaSuite invoices
- Sales floor spiff tracker synced with daily transaction data
- Google & AI search optimization using your product catalog
Three Integration Areas That Drive Real Revenue
We don’t just market your business — we wire up the tools behind it so every customer touchpoint works harder.
Reviews
Review System Integration
Your happy customers won’t leave reviews on their own. We connect your POS directly to automated review request flows that go out at exactly the right moment — after delivery, after install, after service.
- Triggers tied to delivery or invoice completion
- Google Business Profile review requests via SMS & email
- Review monitoring and response management
- Negative review interception before they go public
Warranties
Warranty Company Integration
We specialize in connecting your POS to New Leaf Service Contracts and other warranty providers, so enrollment happens automatically at point of sale — no missed opportunities, no manual paperwork.
- New Leaf warranty enrollment at POS checkout
- Automatic warranty registration on invoice close
- Warranty renewal reminder sequences for existing customers
- Staff prompts for warranty upsell at point of sale
Spiff & Commissions
Sales Team Commission Systems
Motivate your floor team with real-time visibility into their spiffs and commissions. We build dashboards and automate the tracking that currently lives in spreadsheets or someone’s head.
- Live spiff tracking tied directly to POS transactions
- Per-rep performance dashboards viewable on any device
- Automated payout summaries and manager reporting
- Manufacturer spiff program tracking and reconciliation
New Leaf Service Contracts — Seamlessly Connected
New Leaf is one of the top extended warranty and protection plan providers for appliance, mattress, and furniture retailers. Most dealers leave warranty revenue on the table because enrollment is manual and easy to skip.
We integrate New Leaf directly into your ARC, EPASS, or AltheaSuite workflow so that every eligible sale prompts enrollment automatically — and your team never has to remember to ask.
POS-Connected Enrollment
Warranty options surface automatically at checkout for every eligible product — zero manual steps for your sales team.
Post-Sale Follow-Up Sequences
Customers who didn’t enroll at checkout receive automated follow-up emails and texts with a direct sign-up link.
Warranty Attach Rate Reporting
See which reps are enrolling warranties, which products have the highest attach rates, and where revenue is being left behind.
Give Your Floor Team a Reason to Sell Harder
When your sales reps can see their commissions and spiffs in real time, they sell differently. We build the tracking systems that connect your POS data to live dashboards your team actually uses — and your managers actually trust.
Live Commission Dashboards
Every rep sees their own earnings in real time on any device — no waiting for end-of-week payroll summaries.
Manufacturer Spiff Tracking
Track brand-specific spiff programs (LG, Samsung, Sealy, etc.) automatically so nothing slips through the cracks.
POS-Synced Automatically
Pulls directly from ARC, EPASS, or AltheaSuite — no spreadsheets, no double entry, no end-of-month scramble.
Sample Commission Dashboard
| Sales Rep |
Units Sold |
Commission | Status |
|---|---|---|---|
| Mike R. | 14 | $1,820 | On Track |
| Sarah L. | 11 | $1,430 | On Track |
| James T. | 7 | $910 | Needs Boost |
| Dana K. | 18 | $2,340 |
Top Performer |
+ Manufacturer spiff programs tracked separately per brand
Sound Familiar?
These are the tech and operations headaches we hear from retail owners every week.
Manually entering warranty registrations after every sale
Sales reps not knowing their commissions until payday
Happy customers who never leave a Google review
Losing manufacturer spiffs because nobody tracked them
POS data stuck in silos that don't talk to your marketing tools
IT vendors who don't understand ARC, EPASS, or AltheaSuite
Integrated and Running in Days, Not Months
Free Tech Audit
We review your current POS setup, review system, warranty workflow, and commission tracking to find the gaps.
Integration Plan
A clear roadmap of what we’ll connect, in what order, and what the outcome looks like for your team.
We Build It
Our team handles all the technical setup. No IT department needed on your end — we work around your schedule.
Your Team Wins
Reviews come in automatically. Warranty revenue goes up. Your sales floor stays motivated. You grow.
Find Out Where Your Tech Stack Is Leaking Revenue
Free audit of your POS integrations, review system, warranty workflow, and commission tracking — no obligation.
Talk to a Retail Integration Specialist
Book a 20-minute intro call. We’ll show you exactly what’s disconnected and how we’d fix it.